Refund and Returns Policy
Refund, Return & Exchange Policy
Effective Date: 16 July 2026
By placing an order through our Website, you agree to the terms set out below.
- The product received is damaged, defective, or incorrect.
- The item is unused, unworn, unwashed, and in its original condition.
- All original tags, labels, packaging, accessories, and the purchase invoice are intact.
- The product does not show signs of wear, perfume, deodorant stains, makeup marks, washing, alterations, or any other customer-induced damage.
- Products marked as “Final Sale”, “Non-Returnable”, or purchased under clearance offers.
- Items damaged due to misuse, negligence, improper handling, washing, or normal wear and tear.
- Personal care, hygiene, or intimate products.
- Products returned without original packaging, tags, labels, or proof of purchase.
- Products that have been altered, tailored, or modified after delivery.
All return requests are subject to inspection and approval by our quality assurance team.
- Minor colour variations may occur due to photography, lighting, and individual screen settings.
- Measurements may vary slightly due to manual tailoring or manufacturing tolerances.
- Such minor variations shall not be considered manufacturing defects.
Customers are encouraged to review the product description, size guide, and specifications carefully before placing an order.
- Mention your Order ID, reason for return, and attach clear photographs if the product is damaged, defective, or incorrect.
Unless the return is due to our error, including receipt of a defective, damaged, or incorrect product, return shipping charges shall be borne by the customer.
- Product condition.
- Original tags and labels.
- Packaging.
- Accessories (if applicable).
- Signs of use, washing, alterations, or damage.
Approval of refunds or exchanges is subject to successful completion of this inspection.
- Refunds will be processed to the original mode of payment within 3–5 business days from the date of approval.
- Original shipping charges, if any, are non-refundable unless the return is due to our mistake or an incorrect/defective product was delivered.
If you do not receive the refund within 5 business days after approval, please contact your bank, card issuer, or payment service provider before reaching out to us.
Exchange requests remain subject to stock availability.
- Inspecting products immediately upon delivery.
- Preserving original tags, packaging, and invoice.
- Raising return requests within the applicable return window.
- Returning products in the same condition in which they were received.
Failure to satisfy these conditions may result in rejection of the return request.
Our maximum liability shall not exceed the purchase value of the relevant product.
Processing of returns, exchanges, or refunds may occasionally be delayed due to circumstances beyond our reasonable control, including natural disasters, transportation disruptions, strikes, internet outages, governmental restrictions, pandemics, or other force majeure events.
Continued use of the Website constitutes acceptance of the revised Policy.
We will endeavour to acknowledge and resolve your grievance within a reasonable period in accordance with applicable law.