Cancellation Policy
Cancellation Policy
Effective Date: 16 July 2026
At CEREBRAI STUDIO , we strive to provide a smooth and transparent shopping experience. This Cancellation Policy explains the conditions under which customers may cancel their orders placed through https://cerebraistudio.com/.
By placing an order on our Website, you agree to the terms outlined in this Cancellation Policy.
1. Cancellation Before Shipment
Customers may cancel their order at any time before the order has been shipped.
To request cancellation, please contact us using the details below:
Email: support@cerebraistudio.com
Please provide:
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Order ID
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Registered Email Address or Mobile Number
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Reason for cancellation (optional)
Providing complete order details helps us process your request more efficiently.
If the order has not yet been shipped, the cancellation request will be accepted and processed.
Please note that submitting a cancellation request does not automatically guarantee cancellation. Requests are processed based on the order’s current fulfilment status.
2. Orders Already Shipped
Once an order has been shipped, it cannot be cancelled.
However, customers may be eligible for a return, exchange, or refund subject to the terms outlined in our Refund, Return & Exchange Policy available on the Website.
3. Prepaid Orders & Refunds
For prepaid orders that are successfully cancelled before shipment:
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The full order value will be refunded to the original payment method used during purchase.
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Refunds will be processed within 3–5 business days from confirmation of cancellation.
The actual credit timeline may vary depending on the customer’s bank, card issuer, UPI provider, payment gateway, or other financial institution.
4. Cancellation by CEREBRAI STUDIO
We reserve the right to cancel any order at our sole discretion under circumstances including, but not limited to:
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Product unavailability or stock shortages.
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Discontinued products.
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Payment authorization or verification issues.
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Suspected fraudulent or unauthorized transactions.
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Delivery service limitations or non-serviceable locations.
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Pricing errors, technical issues, or Website malfunctions.
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Duplicate or accidental orders.
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Regulatory or legal requirements.
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Circumstances beyond our reasonable control.
In such cases, customers will be informed promptly and any payment received will be refunded to the original payment method within 3–5 business days.
5. Failed or Duplicate Payments
In certain situations, payment may be successfully debited while an order is not created due to technical or banking issues.
Where such cases occur, the amount will generally be automatically reversed or refunded in accordance with the policies of the respective payment gateway or financial institution.
Customers experiencing duplicate payments or payment-related issues are encouraged to contact our Customer Support team.
6. Modification of Orders
Customers wishing to modify their order, delivery address, or contact details should contact Customer Support immediately after placing the order.
Requests for modifications can only be accommodated if the order has not entered the processing or shipping stage.
7. Force Majeure
CEREBRAI STUDIO shall not be liable for delays or inability to process cancellations arising from circumstances beyond its reasonable control, including but not limited to natural disasters, floods, fires, pandemics, transportation disruptions, internet outages, governmental actions, labour disputes, or other force majeure events.
8. Policy Updates
We reserve the right to amend or modify this Cancellation Policy at any time.
Any changes shall become effective immediately upon publication on the Website.
Continued use of the Website constitutes acceptance of the revised Policy.
9. Grievance Redressal
If you have any complaint or grievance relating to order cancellations or refunds, you may contact our Grievance Officer.
Grievance Officer: Kumresh Prasad Kushwaha
Email: support@cerebraistudio.com
We will endeavour to acknowledge and resolve your grievance within a reasonable period in accordance with applicable law.
10. Contact Us
For any questions regarding cancellations, please contact:
CEREBRAI INDIA PRIVATE LIMITED
Registered Address:
Basement of B-128, Office No. B-01, Noida, Sector 2, Noida, Gautambuddha Nagar, Uttar Pradesh, 201301
Phone: +91 9304165837
Email: support@cerebraistudio.com