Shipping Policy
Shipping Policy
Effective Date: 16 July 2026
At CEREBRAI STUDIO , we are committed to delivering your orders safely and efficiently. This Shipping Policy outlines our shipping process, delivery timelines, and customer responsibilities when purchasing from https://cerebraistudio.com/.
By placing an order through our Website, you agree to the terms outlined in this Shipping Policy.
1. Shipping Coverage
We currently deliver products across India.
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Shipping charges, if applicable, will be displayed during checkout before payment is completed.
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Free shipping may be offered on selected products, promotional campaigns, or qualifying order values, as indicated on the Website.
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At present, we do not offer international shipping.
Shipping availability is subject to courier serviceability and operational feasibility.
2. Order Processing Time
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Orders are generally processed within 1–2 business days after successful payment confirmation.
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Business days exclude Sundays and public holidays.
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Orders placed after 5:00 PM IST may be processed on the next working day.
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During sale periods, festive seasons, promotional campaigns, or periods of exceptionally high demand, processing times may be extended.
Every effort is made to dispatch orders as quickly as possible.
3. Estimated Delivery Timelines
Estimated delivery timelines are as follows:
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Metro Cities: 3–5 Business Days
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Non-Metro Areas: 5–8 Business Days
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Remote Locations: 7–10 Business Days, subject to courier service availability.
Delivery timelines are estimates only and are not guaranteed.
Delays may occur due to circumstances beyond our reasonable control, including but not limited to:
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Weather conditions.
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Natural disasters.
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Government restrictions.
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Transportation disruptions.
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Public holidays.
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Courier service delays.
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Force majeure events.
While we strive to ensure timely delivery, exact delivery dates cannot be guaranteed.
4. Order Tracking
Once your order has been shipped:
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Shipment confirmation and tracking details will be shared via your registered email address and/or SMS, where applicable.
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Customers may also track their orders through their account on the Website, where such functionality is available.
5. Delivery Attempts
Our courier partners may make multiple delivery attempts before returning a shipment.
If a customer is unavailable or provides an incorrect or incomplete delivery address resulting in failed delivery, additional shipping charges may apply for re-dispatch of the order.
Customers are responsible for ensuring that the delivery address and contact information provided during checkout are complete and accurate.
6. Packaging & Delivery Inspection
Products are packed with reasonable care to minimize the risk of damage during transportation.
Customers are advised to inspect the package carefully at the time of delivery.
If the package appears damaged, opened, tampered with, or otherwise compromised, customers should document the condition with photographs before opening the package wherever possible.
7. Damaged, Tampered, or Missing Items
Upon delivery, customers are advised to inspect the package carefully.
If the package appears damaged, tampered with, or items are missing:
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Take clear photographs of the package and products immediately.
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Include your Order ID and supporting photographs.
Our team will investigate the matter and provide an appropriate resolution in accordance with our Refund, Return & Exchange Policy.
8. Shipping Restrictions
Certain products may not be deliverable to specific locations due to courier limitations, regulatory restrictions, operational constraints, or serviceability issues.
In such cases, we reserve the right to cancel the order and provide a full refund where applicable.
9. Customer Responsibilities
Customers are responsible for:
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Providing accurate delivery information.
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Ensuring that someone is available to receive the shipment.
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Promptly reporting delivery-related concerns within the applicable timelines.
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Verifying the condition of the package upon delivery.
The Company shall not be responsible for delays or failed deliveries arising from incorrect customer information.
10. Force Majeure
CEREBRAI STUDIO shall not be liable for delays or failure in shipping or delivery resulting from circumstances beyond its reasonable control, including but not limited to natural disasters, floods, fires, pandemics, transportation disruptions, labour disputes, governmental actions, internet outages, or other force majeure events.
11. Policy Updates
We reserve the right to amend or modify this Shipping Policy at any time.
Any updates shall become effective immediately upon publication on the Website.
Continued use of the Website after such updates constitutes acceptance of the revised Policy.
12. Grievance Redressal
If you have any complaint or grievance relating to shipping or delivery, you may contact our Grievance Officer.
Grievance Officer: Kumresh Prasad Kushwaha
Email: support@cerebraistudio.com
We will endeavour to acknowledge and resolve your grievance within a reasonable period in accordance with applicable law.
13. Contact Us
For any shipping-related queries or assistance, please contact:
CEREBRAI INDIA PRIVATE LIMITED
Website: https://cerebraistudio.com/
Registered Address: Basement of B-128, Office No. B-01, Noida, Sector 2, Noida, Gautambuddha Nagar, Uttar Pradesh, 201301
Phone: +91 9304165837
Email: support@cerebraistudio.com