At CEREBRAI INDIA PRIVATE LIMITED, we aim to deliver your orders in a timely and secure manner. This Shipping Policy explains our delivery process, timelines, and service areas.
1. Shipping Coverage
We currently deliver orders across India. Free shipping may be available on eligible orders unless stated otherwise. At present, we do not offer international shipping.
2. Order Processing Time
Orders are processed within 1–2 business days, excluding weekends and public holidays. Orders placed after 5:00 PM IST will be processed on the next working day.
3. Estimated Delivery Timelines
Delivery times may vary depending on your location:
Metro Cities: 3–5 business days
Non-Metro Areas: 5–8 business days
Remote Locations: 7–10 business days (subject to courier reach)
Note: Delivery timelines are estimates and may be affected by weather conditions, public holidays, strikes, courier delays, or other unforeseen circumstances.
4. Order Tracking
Once your order is shipped, you will receive a tracking link via email or SMS. You may also log in to your account on our website to track the status of your order.
5. Damaged or Missing Items
If your order is delivered in a damaged condition, appears tampered with, or contains missing items:
Take clear photographs immediately upon receipt.
Email us at support@cerebrai.in within 48 hours of delivery.
Include your Order ID and supporting images.
Our team will review the case and assist you with a replacement or refund in accordance with our Refund & Returns Policy.
6. Contact Us
For any shipping-related queries or support, please contact:
CEREBRAI INDIA PRIVATE LIMITED
Website: www.cerebrai.in
Email: support@cerebrai.in
Phone: +91 XXXXX XXXXX
Registered Office: [Enter Your Registered Office Address]