At CEREBRAI INDIA PRIVATE LIMITED, we are committed to offering quality products and a seamless shopping experience. If your purchase does not meet your expectations, we’re here to assist you.
1. Eligibility for Returns
You may request a return within 7 days from the date of delivery if:
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The product is damaged, defective, or incorrect
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The item is unused, unworn, and in its original condition
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Original tags, packaging, accessories, and invoice are intact
Items not eligible for return include:
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Products marked as Final Sale or Non-returnable
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Items damaged due to misuse, negligence, or regular wear and tear
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Personal care, hygiene, or intimate products
2. How to Request a Return
To start a return request:
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Email us at support@cerebrai.in within 7 days of receiving your order
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Mention your Order ID, reason for return, and attach photos if the item is damaged or incorrect
Our team will review your request and share the return instructions. Unless the return is due to our error (wrong or defective item), return shipping costs will be borne by the customer.
3. Refund Process
Once we receive and inspect the returned item, we will inform you about the approval or rejection of your refund.
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Approved refunds will be credited to your original payment method within 5–10 business days
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Shipping charges, if any, are non-refundable unless the return is due to our mistake
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If the refund does not reflect after 10 business days, please check with your bank or payment provider before contacting us
4. Exchanges
We offer exchanges only for items that are defective or damaged. If you wish to exchange such an item for the same product, please email us at support@cerebrai.in with your request.
5. Contact Us
For any queries regarding our Refund & Returns Policy, please contact:
CEREBRAI INDIA PRIVATE LIMITED
Website: www.cerebrai.in
Email: support@cerebrai.in
Phone: +91 XXXXX XXXXX
Registered Office: [Enter Your Registered Office Address]