This website, www.cerebrai.in, and all associated webpages, tools, and services (collectively, the “Website”) are owned and operated by CEREBRAI INDIA PRIVATE LIMITED (“Company”, “we”, “our”, or “us”).

At CEREBRAI INDIA PRIVATE LIMITED, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services..

By accessing or using our website, you agree to the practices described in this policy. If you do not agree, please refrain from using our services.

1. Information We Collect

We may collect different types of information, including:

  • Personal Details: Name, email address, phone number, billing and shipping address, and payment-related information.

  • Account Data: Login credentials and account preferences.

  • Order Details: Items purchased or viewed, order history, and transaction records.

  • Technical & Usage Data: IP address, browser type, device information, pages visited, and referral links.

2. How We Use Your Information

Your information may be used to:

  • Process and deliver your orders

  • Manage your account and provide customer support

  • Send updates, offers, and promotions (only if you opt in)

  • Improve our website performance and user experience

  • Detect and prevent fraud or misuse

  • Comply with applicable legal and regulatory requirements

3. Sharing of Information

We do not sell or rent your personal data. However, we may share your information with:

  • Service partners such as payment gateways, logistics providers, and IT support

  • Analytics tools to help us understand website usage and improve performance

  • Government or legal authorities when required by law or to protect our rights

All third parties are obligated to keep your data secure and use it only for intended purposes.

4. Cookies & Tracking Technologies

We use cookies and similar tools to:

  • Enable essential site functions like login, cart, and checkout

  • Remember your preferences and settings

  • Analyze site traffic and visitor behaviour

  • Serve relevant advertisements, if applicable

You can control or disable cookies through your browser settings, though some features may not function properly.

5. Data Security

We implement reasonable technical and organisational safeguards to protect your personal information from unauthorized access, loss, or misuse. While we strive to use commercially acceptable means to protect your data, no online system can be guaranteed to be 100% secure.

6. Data Retention

We retain your personal information for up to 5 years from your last interaction with our platform, or for as long as necessary to fulfill the purposes outlined in this policy, including legal, accounting, or reporting obligations.

After this period, your data will be securely deleted or anonymised unless a longer retention is required by law.

7. Your Rights

You have the right to:

  • Access the personal data we hold about you

  • Request correction or deletion of your information

  • Opt out of promotional communications

  • Withdraw consent where processing is based on consent

To exercise these rights, please contact us at support@cerebrai.in.

8. Children’s Privacy

Our website is not intended for individuals under the age of 16. We do not knowingly collect personal data from minors. If we become aware that such data has been collected, we will take steps to delete it promptly.

9. Updates to This Policy

We may revise this Privacy Policy from time to time. Any changes will be posted on this page along with an updated effective date. We encourage you to review this policy periodically.

10. Contact Us

CEREBRAI INDIA PRIVATE LIMITED

Website: www.cerebrai.in

Email: support@cerebrai.in

Phone: +91 XXXXX XXXXX

Registered Office: [Enter your company’s registered office address